Blacklisted by vodocom

It has been 2 years now since I received a call from vodocom asking me how I am finding my new cell phone and how I am rating the service I received, in which I asked the call center agent what they are referring to as I do not own a vodocom cell phone neither do I have a contract with them.The call center agent then said it was delivered to me and I disputed the claim.I then asked her what address the phone was delivered to and she gave me an address in Johannesburg.I then told her that I do not reside in Johannesburg but in Cape town.I asked her how the contract was app**** for and she said via a call center.I told her that I was not called by any call center to apply for a phone.She said she would get back to me and never did.I then started receiving calls from tracing companies asking me when I would settling my account in which I told them the exact same story I told the vodocom agent.This has been going on for 2 years now and I have now been blacklisted and I am very angry because I place a complaint on hello peter a year ago and a vodacom representative called me and I stated my case.He also said he would call me back and never did.I called the vodacom ***** department several times to complain about this issue.Vodacom is doing nothing to investigate the matter but has blacklisted me.They are efficient in getting people blacklisted but not taking the time to investigate which call center agent sold the phone and how my details was used to commit this *****ulent act.