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Arthur D

1 reviews | Active since Sept 2017

06 Feb 2018, 17:25

Blacklisted by Vodacom's forv there *****ulant inefficiency .

During Nov 2014 i bought a ipad "special" from Global (vodacom marketing partners). I never used it at all but had the oppertunity to use it though. I cancelled the ipad contract it during Oct 2016 and spoke to Global. (expired 18 Nov 2016 after 24 months according to the consumer credit law. Global (Vodacom) never cancelled it and it went on a month-month basis. I were still being billed and phone Vodacom on the 082-111. Sebo the lady who attended to me then said i had to cancell in writing and first pay the outstanding fee's)charged after i cancelled Oct 2016) Nevertheless i cancelled via e-mail ..my account no: ********** 3 and the cancellation date would then be 31 Jan 2017 .I paid the amount as quoted as a final payment of R245.00 Ref no: 1/ ********** 4.Qoted by SEBO. It is also indicated on my statement ( witch i had to beg for and got via a 3ed party) as a CREDIT. Detail: 2017/01/31 CSH Item no: SCZ550353 ITEM REF ********** 53 -BALANCE IS NOW R0.00 paid from Nedbank via EFT.(not that i were very happy about it but paid just to get rid of Vodacom). On 29 Jan 2018 Jacobs barnard & associates (Debt collectors) phoned me and demand the amount of R468.68 ! for what ?? Or i will be blacklisted and bla bala bla.. (take note WILL BE Blacklisted) In the meantime VODACOM already did it !! A wonderfull lady by the name of Dessiree discussed this particular issue with me and also admit that the statement doesn't make sense to her also. My account were ZERO in Jan 2017. Then again billed after cancellation and after complaining were credited with R75.00. The billed in Feb R0.00 Then billed in March R85.00,Billed again in March for R75.00,April R75.00,May R75.00 and received a ZERO amout R0.00 inv in May INV no: H6-3PSN6 ? Then ZERO rand for the following 5 months Then suddenly R67.50 in Sept 2017 AND ALSO A zero AMOUNT INVOICE REF NO: H6-***Z9 then never received a invoice or statement nor a phone call nothing at all. I then were phoned by debt collectors for an outstanding amount again and asked them to resolve this issue i will not pay it. I will report this issue to the consumer councill as well. The best part is that VODACOM BLACLISTED me (customer and ID) during 13 OCT 2017 as indicated on there system!How the hell ? But i only now received a call from the debt collection company in Jan 2018 whilst i never received the invoices i only recently received after demanding them. It is totally e-legal to list anyone without a court order and off cource propper consultation via registered post of there intentions. I never saw or signed any documentation noe received a phone call concerning this issue of outstanding money for something i did cancell and paid. Vodacom will never see me again i paid close to 300K to 400K to them the last couple of years and am disappointed at them i still owe 2 contract (they expire now !) used to owe 4 cell phone contract and 2 data contact as well. I expect better service from VODACOM not this *****.Please sort it out. You have to restore my credit record appologise and i want it in writingn Or i will Supercharge this issue on social media.

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Replies (2)
Vodacom
Vodacom's reply07 Feb 2018, 07:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Feb 2018, 16:05
Official

Good Day Arthur Mc Dermott

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO