Blacklisted by ITC because of Vodocom

I would like to report a current incident involving vodocom where I was contacted in 2023 by a vodocom representative asking me how I am finding my new contract and device.I then informed her that I do not have a contract or device with them.She then said I had taken out the contract via their call center in which I said not to my knowledge.She then asked me if I reside in Johannesburg in which I rep**** that I actually reside in Cape town.I asked her where the device was delivered to and she said Johannesburg and I told her she should take it up with her call center as that sounds like ***** as I did not apply for a contract with them.She told me to notify their ***** department which I did...it is now 2 years later and I am being sent messages from tracing companies demanding I pay for the device and arrears and I was told that I was blacklisted at the ITC.They made no effort to investigate the ***** and now I'm being affected by this.