TJ
Tammy J

1 reviews | Active since Dec 2016

20 Dec 2016, 19:01

Blacklisted and its not my choice-FIX IT NOW!!!!!!!!!!!!!!!!!!!!!!!!!

<p>My phone was ****** and blacklisted. I received a new phone on the 14th and was advised by Vodacom that my line would be working momentarily. Yesterday on the 11th I could not use my device and went to Sandton where I was told that my line had all of a sudden been blacklisted. I went to Norwood Vodacom today and a lovely lady Sylvia tried to help and sadly advised my line would only be opened on Thrusday. this was an internal issue and not of my doing and you will activate my line immediately. I have a business and children and am suffering with this situation. DO I HAVE ACCESS TO THE VODACOM BLACK LIST SITUATION? IS IT MY FAULT SOMEONE IN YOUR COMAPNAY BLACKLISTED A WORKING PHONE? Fix it now Vodacom</p>

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2016, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team