MZ
Minette Z
1 reviews | Active since Dec 2015
24 Jun 2020, 11:42
Blacklisted after notice given and account paid in full
I was a customer of vodacom since the beginning of cellphones. We migrated to Telkom some time ago after giving 1 month notice I have a R0 statement that was send to me. Now i'm blacklisted on the credit bureau reflecting severe arrears because someone did not do their work again at vodacom.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
24 Jun 2020, 13:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jun 2020, 13:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MZ
Minette Z's updateReviewer Update
25 Jun 2020, 14:46And still no phone call as promised above. And do you know that their staff is some of the best and highest paid annual salaries in South Africa.....???
MZ
Minette Z's update25 Jun 2020, 14:46
Reviewer Update
And still no phone call as promised above. And do you know that their staff is some of the best and highest paid annual salaries in South Africa.....???
MZ
Minette Z's updateReviewer Update
07 Jul 2020, 10:29And again Vodacom is dead....nothing...no reply. I've send the proof of payment as requested by them to *** was last week Monday, 29 June 2020 ... and then nothing again. I cannot believe the poor service. I think this is becoming a matter for the Ombudsman
MZ
Minette Z's update07 Jul 2020, 10:29
Reviewer Update
And again Vodacom is dead....nothing...no reply. I've send the proof of payment as requested by them to *** was last week Monday, 29 June 2020 ... and then nothing again. I cannot believe the poor service. I think this is becoming a matter for the Ombudsman
MZ
Minette Z's updateReviewer Update
23 Jul 2020, 11:50Please assist with the ombudsman details to report Vodacom. I've not heard anything from the accounts department yet. Almost a month later and nothing.....
MZ
Minette Z's update23 Jul 2020, 11:50
Reviewer Update
Please assist with the ombudsman details to report Vodacom. I've not heard anything from the accounts department yet. Almost a month later and nothing.....