CC
Carlo C
1 reviews | Active since Mar 2018
16 Nov 2020, 13:15
Blacklist WHY?
My iPhone X was blacklisted in 2019 while I was working abroad. I just discovered the problem and have been in contact with Vodacom. On the 3rd of November 2020, a case was opened with them -EC-1ZAW-3H84V4-
Despite sending proof of cash payment and never having a contract with Vodacom the phone remains blacklisted without any explanation or feedback from them.
How can Vodacom blacklist a phone that was paid for in cash with proof of receipt and not even being on their network? I will take this matter to ICASA should I not hear from them very soon.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
16 Nov 2020, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2020, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Nov 2020, 09:37 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2020, 09:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
CC
Carlo C's updateReviewer Update
30 Nov 2020, 19:081 Month later and still NOTHING!! This is all I get "We are sorry that this has been your experience Carlo.
Please allow some time for our team to reach out with feedback, we appreciate your patience." Please explain to me how long should I be patient? Will Vodacom compensate me for this? as this is my business phone and I'm losing money because of this?
Please allow some time for our team to reach out with feedback, we appreciate your patience." Please explain to me how long should I be patient? Will Vodacom compensate me for this? as this is my business phone and I'm losing money because of this?
CC
Carlo C's update30 Nov 2020, 19:08
Reviewer Update
1 Month later and still NOTHING!! This is all I get "We are sorry that this has been your experience Carlo.
Please allow some time for our team to reach out with feedback, we appreciate your patience." Please explain to me how long should I be patient? Will Vodacom compensate me for this? as this is my business phone and I'm losing money because of this?
Please allow some time for our team to reach out with feedback, we appreciate your patience." Please explain to me how long should I be patient? Will Vodacom compensate me for this? as this is my business phone and I'm losing money because of this?
CC
Carlo C's updateReviewer Update
05 Dec 2020, 19:45So I was called by a Vodacom team member who tried to explain to me what happened, at the end of the conversation I asked her to please put everything in writing and send it to my email address (***). To date, I still have not received ANY email from Vodacom with their explanation in writing. (Phone still blocked) When asked on Facebook messager as to when I will receive a reply, this was their response "Good morning Carlo. Thank you for the information provided. Our team will be in touch." Asking the same question 3 days later now this is their response "You can reach out to our ***** team on ***, to follow up on your dispute Carlo." Does Vodacom really care about their customers? AND STILL NO Answer!! Extremely unprofessional service from them, I'm so glad that I'm not one of their customers nor will I ever be and I will definitely advise against anyone who even dares to go that way. THINK AGAIN!!
CC
Carlo C's update05 Dec 2020, 19:45
Reviewer Update
So I was called by a Vodacom team member who tried to explain to me what happened, at the end of the conversation I asked her to please put everything in writing and send it to my email address (***). To date, I still have not received ANY email from Vodacom with their explanation in writing. (Phone still blocked) When asked on Facebook messager as to when I will receive a reply, this was their response "Good morning Carlo. Thank you for the information provided. Our team will be in touch." Asking the same question 3 days later now this is their response "You can reach out to our ***** team on ***, to follow up on your dispute Carlo." Does Vodacom really care about their customers? AND STILL NO Answer!! Extremely unprofessional service from them, I'm so glad that I'm not one of their customers nor will I ever be and I will definitely advise against anyone who even dares to go that way. THINK AGAIN!!