BLACKLIST DEVICE: Pathetic Customer Service

My name is Vusumzi Qashu and this is my official complaint to Vodacom. Let me start off my saying all my interactions with your staff have been disappointing from day 1. I logged a call earlier this month to have my device blacklisted, I made it clear to the initial agent that I DON'T HAVE THE CELL PHONE NUMBER linked to the SIM. I was the advised to visit a branch with all phone details including the box, ID and proof of address, which I did. As advised I made my way to the Vodacom Store in The Felix building ( previously known as Parkade mall). In store I presented all information as per agent advise and I was told they can not blacklist the device as the cell number will be needed. I told the lady what I was told by your agent and she said " oh ja that's what they do so to end the call on their side", I knew then that Vodacom is not as advertised. I called again and I relayed my journey to an agent on the 17 July 2025 and received a form that I must fill in and email back ***, I sent the email with document attached. I received feedback from a Linda on the 22 July 2025 telling me to contact the call centre, DO YOU UNDERSTAND MY FRUSTRATION!!!! Yesterday I called again and spoke to Khethu Canca who I was advised is a supervisor as per my request and spent an entire 35 minutes of my life on the line with him PATHETIC! the call was logged at 14:13 PULL IT UP. Khethu logged a service request A3-74TY-C72UG. Guess what feedback I received from that, advised to GO TO THE BRANCH...AGAIN this is from a Nhlanhla Sehenye imagine! I've had it up to HERE with this run around I want this device BLACKLISTED so I can continue with my claim and the CIT number from Vodacom is the only piece missing because SIM 1 was already done by Telkom. IMEI: *** is the one that belongs to Vodacom and needs to be BLACKLISTED ASAP. Below is just few of the reference numbers I have received from you : EC-21K2-1IH6B3 EC-21K1-16XJS0 EC-21JX-22JX7D I NEED THIS RESOLVED AS OF YESTERDAY, MY CLAIM AND SANITY DEPENDS ON IT.