AC
Aileen C

1 reviews | Active since Jun 2011

09 Dec 2018, 13:39

Blackfriday 50G free data not given

Vodacom shops advertised Blackfriday specials that if you upgrade you will receive 50G free data for a week. Two weeks later we still haven’t received our data. We’ve been to Vodacom shops three times and nobody can assist us. Vodacom call center’s don't know any thing about the specials and says that a retail partner needs to be contacted which they cannot do. Nobody at vodacom seems to know whats going. Vodacom has advertised this special and we have paid and upgraded but did not receive what was advertised.

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Replies (2)
Vodacom
Vodacom's reply10 Dec 2018, 07:10
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply12 Dec 2018, 11:07
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised accordingly. Regards  Consumer Website Team