aJ
ayanda J

1 reviews | Active since Jun 2012

14 Nov 2016, 09:53

blackberry z3

<p>In May 2016 I bought a vodacom blackberry z3 at sportscene in Greenacres mall port Elizabeth,now the problem with this phone it cant read Sim card.Last week I took it for repairs in Sportscane and I was told to send it to vodacom for repairs because its they phone and now they telling me they can't fix the phone because they don't have parts and it was my fault and I must take it for repair my self..Yes I don't have insurance on the phone but I feel the treat it was bad..Why should I take it my self if the phone its still under warranty?? Vodacom Job no ********** 5..please help me</p>

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Replies (2)
Vodacom
Vodacom's reply14 Nov 2016, 10:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

aJ
ayanda J's update19 Nov 2016, 12:49
Reviewer Update

Since I complain about Vodacom here on the 14/November 2016.No one from Vodacom has contacted me and tell me how they going to fix my phone..