BLACKBERRY PHONE

I WAS ENCOURAGED IN MID DECEMBER BY A VODACOM SALESPERSON TO PURCHASE A BLACKBERRY PHONE ON CONTRACT. AS PER OTHER VODACOM SHOPS I HAVE SUBSEQUENTLY BEEN TO ,THIS PHONE HAS SOFTWARE PROBLEMS . I NOW CANNOT ACCESS ANY ASSISTANCE VIA 111 AS THE SERVICE TELLS ME I HAVE EXCEEDED MY ASSISTANCE ALLOWANCE UNTIL THE 2 ND MARCH?? THE BLACKBERRY PHONE THAT I AM COMPLAINING ABOUT NOW DOES NOT RING WHEN SOMEONE CALLS ME. IF I RING THE CALL CENTERS FROM MY LANDLINE I AM CHARGED CELL PHONE RATES . <br> I HAVE REQUESTED THAT I BE GIVEN ANOTHER MAKE OF PHONE. <br> THIS I AM TOLD IS NOT POSSIBLE, I MUST NOW GO BACK AGAIN TO A VODACOM SHOP AND LET THEM SEND IT IN FOR REPAIRS.<br> SINCE SIGNING THE NEW CONTRACT I HAVE BEEN TO A NUMBER OF VODACOM SHOP .THE ASSISTANT THERE ARE VERY AWARE THAT THE BLACKBERRY PHONE HAS PROBLEMS THE WORD WERE \WE WOULDN'T TAKE IT A S A GIFT\". WHY IS VOCACOM SELLING A PROBLEMATICAL PRODUCT?? WHY NOT JUST GIVE ME ANOTHER MAKE OF PHONE???<br> I ALSO OFFERED TO GET MYSELF ANOTHER PHONE AND THEY CREDIT THE COST OF THE BLACKBERRY ON MY CONTRACT. I BELIEVE THAT AT THE TIME OF PURCHASE I WAS MISLED ABOUT THE ABILITY AND RELIABILITY OF THE PRODUCT THAT WAS SOLD TO ME."