BLACKBERRY BIS PROBLEM AND STAFF WHO ARE NOT TRAINED

<p>I CALLED THE 155 ON THE 07/06/2016 AROUND 19:30, I SPOKE TO A LADY WHO TOLD ME SHE CANNOT LOG ME A CALL TO REFUND MY AIRTIME AS VODACOM BIS ONLY COVERS FOR BBM, EMAIL AND NOT WHATSUP AND FACEBOOK.I EXPLAINED TO HER THAT I CALLED LAST WEEK AND MISSED A CALL AS I HAVE LOGGED A CALL LAST WEEK,SHE TOLD ME THE LAST CALL WAS LOGGED IN 2014 AND THAT WAS NOT TRUE. i HAVE AN ACTIVE BIS WHICH I USE FOR EMAILS,WHATSUP,FACEBOOK IF I WANT TO LOG INTO INTERNET I USE MY MODEM,I GET CHARGED FROM MY AIRTIME WHILE I HAVE AN ACTIVE BIS,I HAVE CALLED SO MANY TIMES DID DIFFERENT SETTINGS BUT STILL THE SAME PROBLEM.AS PER YOUR CONSULTANT THERE WONT BE BIS ANYMORE EVEN FROM YOUR OLD BLACKBERRY PHONES,SO SHE WONT LOG A CALL FOR ME BECAUSE BIS DOES NOT COVER FOR WHATSUP OR FACEBOOK AS THEY CHARGE FROM MY AIRTIME NOT FROM BIS.PLEASE DO LISTEN TO THE CALL AND REFUND MY AIRTIME.</p>