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dantumarene D

1 reviews | Active since Jul 2016

09 Sept 2016, 07:32

Blackberry BIS monthly deductions R 59.00 on *** - STILL NOT CANCELLED/ RECTIFIED

<p>I refer to my complaint below dated 11 July 2016 and the replay from Vodacom dated 12 July 2016. </p> <p>Previously I utilized a Blackberry on prepaid with a recurring monthly deduction to my airtime for R 59.00 for BIS. On 31 March 2016 I changed to a contract with Vodacom and is since then utilizing a Samsung hand set. Every month my airtime has been reduced withR 59.00.. I have also requested them to reload the 5 deductions totaling R 295.00 to my airtime which they did. I also recieved a SMS on 01/08/2016 from Vodacom Customer Care - Renzo Maart that this is now fixed. Sad to say the deducted another R59.00 on 09/09/2016.</p> <p>DO THEY REALY WANT ME TO MOVE MY ACCOUNTS, FRIENDS ACCOUNTS AND FAMILY ACCOUNTS TO ANOTHER SERVICE PROVIDER, - VERY BAD SERVICE</p>

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Replies (1)
Vodacom
Vodacom's reply09 Sept 2016, 07:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team