KD
Kavish D

1 reviews | Active since Feb 2011

08 Mar 2017, 17:35

Black Pearl S7 @R149 as advertised on website

<p>Dear Vodacom</p> <p>i contacted your Vodacom call centre department earlier regarding the deal on the S7 which I could not process online as per the screenshots of the website error which I have already forwarded. I have been informed to forward the query to "likemindscustomercare" and I have yet to receive a response on the same. When I contacted the call centre I was informed to log off then re-login to site to proceed with the deal as my order could not be confirmed when I tried to confirm the order. I instructed my PA to contact the call centre and she was then informed that there was no such deal. Please assist as per Screenshot of the website this deal was displayed on the website.</p> <p>Kind Regards,</p>

0
Replies (3)
Vodacom
Vodacom's reply09 Mar 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

KD
Kavish D's update10 Mar 2017, 14:17
Reviewer Update

Hi Vodacom,

I am still awaiting for somone to contact me.

KD
Kavish D's update14 Mar 2017, 19:51
Reviewer Update

Excellent customer service.... so good it drives away customers... pathetic really...