SP
Subash P
1 reviews | Active since Nov 2015
02 Dec 2019, 16:11
Black Friday Vodacom
Black Friday Deals. I am a long time customer who has two numbers on the Vodacom network. I saw the 30GB Black Friday promotion on the one number that I own as well as on my partners phone which has the exact same contract as mine. I noticed the 30 gig promotion was not showing up on my number. I would assume the Vodacom would want me to spend the Extra R231 per month so I called and logged a service query. They came back as a response that I am not offered the deal and if it’s not shown I can’t get it. What criteria was used? Terrible to note a network I am loyal to can now not want to offer me better deals
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Replies (2)
Vodacom's replyOfficial
03 Dec 2019, 07:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2019, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Dec 2019, 17:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably Vodacom is not liable for any technical failures affecting participation and/or the reward allocation process of this promotion and stock can only be guaranteed at order confirmation and not at time of application.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2019, 17:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably Vodacom is not liable for any technical failures affecting participation and/or the reward allocation process of this promotion and stock can only be guaranteed at order confirmation and not at time of application.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,