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tanja R
1 reviews | Active since Aug 2012
09 Oct 2019, 08:06
Black Friday turned into a Black Contract
I took out a data plan for my son on Black Friday 2018. Data was 30GB for R299 for 24 months. But since March 2019 the amount of R323 was debited. When I queried this the staff at Vodacom could not figure out why. Someone finaly just said they must have had a price increase. Realy??? Then why make it a black friday deal for 24 months when it realy should be for 3 months!!! No answer from Vodacom, I will NEVER trust your specials EVER again.
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Vodacom's replyOfficial
09 Oct 2019, 09:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Oct 2019, 09:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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tanja R's updateReviewer Update
09 Oct 2019, 10:45So it is VERY convenient for you to make cheaper Black Friday specials to get people to sign contracts, only to change them a couple of months later to suit yourself. So your good deals are NOT to be taken at face value. I will NOT be caught again.
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tanja R's update09 Oct 2019, 10:45
Reviewer Update
So it is VERY convenient for you to make cheaper Black Friday specials to get people to sign contracts, only to change them a couple of months later to suit yourself. So your good deals are NOT to be taken at face value. I will NOT be caught again.