SM
Shaun M

1 reviews | Active since Nov 2017

25 Nov 2017, 10:01

Black friday ****s artists

I somehow managed to confirm an order on the direct sales store with ref no :JFHZU1...After speaking to a live chat consultant (Natalie) I was told she will call me shortly..I am still waiting for that call. I went into a store after 6 pm yesterday and they advised I contact the Direct sales team in regards to my order. After many calls this morning 25/11/2017 I finally got hold of a consultant Naseen only to be told that I did not get my online order.. WHY I have a confirmation to my understanding all i need to do is complete the credit vetting process so I can receive my good...Vodacom Please stop trying to fool people with your false advertising make things right I await your response impatiently ...

0
Replies (6)
Vodacom
Vodacom's reply25 Nov 2017, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Nov 2017, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

SM
Shaun M's update27 Nov 2017, 11:25
Reviewer Update
All I get in response is a computer generated message confirming the you are aware of my complaint when is someone going to call me and do something about this
SM
Shaun M's update28 Nov 2017, 11:17
Reviewer Update
STILL NO RESPONSE OR CALL
Vodacom
Vodacom's reply01 Dec 2017, 14:35
Official

Dear Shaun

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

SM
Shaun M's update01 Dec 2017, 14:49
Reviewer Update
thank you