DD
Dylan D
1 reviews | Active since Oct 2011
04 Dec 2019, 10:47
Black friday promo bought, still waiting and need one promo cancelled
So I bought black friday add-ons, status of orders shows successful but nothing active. 3 orders, 1 needs to be cancelled. These 2 orders I want, when will they be active on my 2 contracts? E***8 & E***3 I need these. The next E***4 needs to be cancelled as this was bought for the wrong line. Hence the reason for 2 of the data orders. So please resolve this asap and I will adjust the review rating.
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Vodacom's replyOfficial
04 Dec 2019, 10:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Dec 2019, 10:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DD
Dylan D's updateReviewer Update
06 Dec 2019, 16:49Called customer care, only 1 of my orders went through and allocated and that was the one I did not want, the other 2 orders show successful on the app but not allocated at all, I was told nothing can be done and I need to dial the *153# and buy from there, NO I bought the black friday promo and that is what I want, it shows status successful for all orders so fix this ASAP! order number E3,6,1,9,4,7,8,3 & E3,6,1,9,4,4,4,8 I want active as it states successful, I did not cancel these, I was told they were not successful and not added to my invoice, add it or lose my business and I will not advise anyone to use you again
DD
Dylan D's update06 Dec 2019, 16:49
Reviewer Update
Called customer care, only 1 of my orders went through and allocated and that was the one I did not want, the other 2 orders show successful on the app but not allocated at all, I was told nothing can be done and I need to dial the *153# and buy from there, NO I bought the black friday promo and that is what I want, it shows status successful for all orders so fix this ASAP! order number E3,6,1,9,4,7,8,3 & E3,6,1,9,4,4,4,8 I want active as it states successful, I did not cancel these, I was told they were not successful and not added to my invoice, add it or lose my business and I will not advise anyone to use you again