BLACK FRIDAY ONLINE DEALS
On the weekend I app**** for one of the Black Friday weekend deals, a J5 Phone with R110 airtime for R99/month. I app**** online and got a reference number emailed to me and stating if someone does not contact me within 24 hours I must phone their call centre. Obviously 36 hours passed and I phone the call centre number where I was told to email ********** with my reference number. It has now been 28 hours and no response to my email. Pathetic as usual, no wonder I cancelled my contract with Vodacom. I think I would rather go over to MTN or Cell C
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day Mariette ,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
LS
Good day Mariette ,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
LS