Black Friday Online deal

Item: Vodacom
Rating: 1
Author: Ashveer M

I did an upgrade on my Data contract to an online deal for black friday 23/11/18 which was a 10gb sim with a 40inch samsung smart tv. Upon upgrading i was told that i was to receive a modem and box with the voucher and details of claiming the TV and would be delivered within 5 working days to me. I did a follow up on the 30/11/18 and was informed that there was no stock and it will take up to a week or two before i receive the TV. My next follow up done on 12/12/18 as i have not received any feedback regarding the delivery of the TV. The consultant had told me that they are unable to track my parcel and would get back to me n the 13/12/18. i have still not received any calls from vodacom on the status of my delivery. Please can someone get back to me urgently and notify me how much longer this is going to take.

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Replies (2)

Vodacom's replyOfficial

13 Dec 2018, 14:07

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 Dec 2018, 14:07

Official

Ashveer M's updateReviewer Update

19 Dec 2018, 08:12

Thanks for the response but the issue still hasnt been resolved. I still do not have my TV only the Data has been upgraded to my contract. Is this going to take another month.

Ashveer M's update19 Dec 2018, 08:12

Reviewer Update

Thanks for the response but the issue still hasnt been resolved. I still do not have my TV only the Data has been upgraded to my contract. Is this going to take another month.