Black Friday online booking

Good day I placed an order around 02:00-04:00 on the morning of black Friday for 2 Sony ultra phones online and received the following reference number: VODACOMDIREC- ********** ********** 42 I then called Vodacom online service a couple of days after the order and they said that my order status is pending. On 28 November 2017 I received the following sms Dear Mr Adams, quote:VODACOMDIREC- ********** ********** 04 has been generated on your profile and vetting has been Approved.

On 4 December 2017 I received a call from a Vodacom agent to confirm my order and the line was cut-off due to a bad connection in the area. My expectation was that the agent would call back but haven't done so.

I then email ********** and received a email correspondence from Lennon

Hi Ashton,

Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/23003 Kindly be advised all black Friday deals have been discontinued as well as Cyber Monday deals, and there is no order for you on the system Regards, Lennon

I would like to know if its right/fair to say there's no order for you after I received confirmation that my order was approved and all that needed to happen was someone needed to confirm my details telephonically? Can someone from Vodacom please explain this to me?