Black Friday online

I have app**** for the 60GB data and router on black friday, and received the message that says the Agent will contact me, but no one has called, so have decided to call thier call centre and I was told still to wait for the Agent to call me. So today I called the call centre as I have realised that the black friday special is finished and still I dont get any call from them, and this lady give me an email address that doesnt work and says thats where I will get help as they wont be able to assist. Im so disappointed with the level of service I have received this far. I am a loyal customer of vodacom but im really disappointed. Below is the email I have received "Hello Robin, We have received your request for a new deal and your reference number is W9GLA3 A Call Centre agent will contact you within 24 hours to complete your new deal request. If you don't hear from us within the next 24 hours, please call ********** 4, FREE from a Vodacom cellphone. The Vodacom Online team Vodacom"