NN
Nhlanhla N
1 reviews | Active since Feb 2018
28 Nov 2018, 12:45
Black friday, not approved
I placed an order on Black Friday for ha new line with Vodacom and received no response, I waited a few days thinking I'll get a email or call to finalize my order. I heard nothing from them. Then I launched a query asking what's happening. a day later I'm informed that my application was not approved and I have to call the after sales department to find out why it was not approved. I'm upset because I have 3 lines with Vodacom and have never had a late payment and get calls from them regularly to get a new line but when I do apply for one its not approved and I don't get any feedback.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Nov 2018, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Nov 2018, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NN
Nhlanhla N's updateReviewer Update
28 Nov 2018, 15:00So Vodacom called me and the gist of that call was: If Vodacom calls you to offer you a new line then you will not have a problem but if you take up a Black Friday deal then you will have a problem.
NN
Nhlanhla N's update28 Nov 2018, 15:00
Reviewer Update
So Vodacom called me and the gist of that call was: If Vodacom calls you to offer you a new line then you will not have a problem but if you take up a Black Friday deal then you will have a problem.