MK
Martin K

1 reviews | Active since Jun 2016

26 Nov 2018, 20:05

Black Friday nightmare

I saw on Black Friday the Nokia 8 Sirocco and placed my order. Received my email at 09:48 stating that my request have been placed and someone will call me within 24 hours.

No one called so on Saturday I called Vodacom to place the order. Person answered and said no one from new contracts are available at the time I should go to a Vodacom store. Went to a Vodacom store, they said it is a online deal only I should call them again on Monday the 26th since the deal will only expire later that evening.

Called on the 26th in the morning, person there said their system is currently offline and cant do new deals. Took my details and ID number stating they will call me back later as soon as the system is back online and confirmed deal is still available.

Still heard nothing from Vodacom. Since all calls are recorded I feel like taking this further. False/incorrect information was given to me the whole time. Horrible experience.

0
Replies (2)
Vodacom
Vodacom's reply27 Nov 2018, 08:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply27 Nov 2018, 13:34
Official
Dear Martin, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have sent an email to our Sales team and requested them to contact you back regarding an alternative deal.  Regards Consumer Website Team(SA)    

Best regards,