AL
Annette L

1 reviews | Active since Mar 2009

05 Feb 2026, 16:17

Black Friday... more like The Darkness that is Vodacom

I signed up for a recurring Data bundle on Black Friday in Nov 2025. Pay R130 per month and receive 30 Gigs for the next 24 months. The money is being deducted from my account every month, but I have to call and go through a massive rig-morale to actually get the data. This month I have called twice, asked for a manager to call me back, and now it's the 5th of the month and nothing has happened, no data been allocated. Bare in mind, these phone calls lasts up to 30 minutes each time I have to call. Now, my sons contract that is connected to my account - he wasn't allotted any data or airtime as per the contract specifications. I am sick of this.

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2026, 07:25
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team