RN
Rudzani N
1 reviews | Active since Dec 2013
26 Jan 2019, 18:00
Black Friday *****!!
Vodacom arensuch *****!!!!!!! During Black Friday last year they had a special “sign up or upgrade on any contract from 23 - 26 November 2018 and get 50GB free data once-off”. I upgraded my contract I think on the 25th November. The guy who assisted me at Westgate said that I would get my free data of 50GB in 7 days. 7 days passed I called at Westgate and they said I need to call the call Centre. Which I did. Was told a long story about how something is wrong and the data will be loaded. Was given a reference number which I have since deleted. Such marketing to get people to upgrade then you don’t live up to what was advertised!?
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Vodacom's replyOfficial
27 Jan 2019, 10:54 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jan 2019, 10:54
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jan 2019, 08:52 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2019, 08:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,