Black friday evaporation

Placed order online for Black Friday deal and then nothing... Received this email saying someone would phone. Still waiting.... Tried to call ********** 4 but there must be only one person on the end of that line, and they're out for tea.

A Call Centre agent will contact you shortly for more information, or keep an eye on your email for more information on your application Nokia 8 Sirocco Smartphone Device colour Black SIM type Stock status Stock available online Plan type uChoose Flexi 165 Contract duration 24 months Data allocation 0 MB data per month Minute allocation R165 airtime month