Black Friday dissapointment

I have decided in November to upgrade my phone/contract.

After a week of trying without success (due to the website not working properly) to do the deal online I phoned the call centre. Firstly the agent couldn't find the deal, I had to take a photo and email it to her. For about two days I waited for a response and after sending two follow up emails, she responded by saying that the deal was only availble in store. I phone the call centre again and a very efficient agent managed to help me swiftly and efficiently with the "apparently in-store deal only". I did the upgrade and was aware that there would be a delay in receiving the product due to the watch being out of stock (according to the website). The agent phoned me after a week or so to inform me that the stock will be arriving the next week.

My original deal was for 24 months at R868 a month. More time went by and then I received a SMS with another deal for 36 months at R888 a month because the colour of the phone was not in stock and they wouldn't receive more stock of that colour.

I strongly feel that I should be offered the original deal in another colour without paying more per month and for an extra 12 months.

I have subsequently cancelled the whole upgrade and will just keep on using my existing phone while exploring other options