MK
Mohammed K

1 reviews | Active since Jul 2016

24 Nov 2018, 12:30

Black Friday deals are a lie

Black Friday is a lie, I stayed up on 22 November 2018 for the midnight launch of Vodacoms contracts, I saw the Samsung A8 deal for R99 per month x 24. I instantly ordered the deal and completed the application and also emailed my payslip and ID to **********

I got a confirmation email and awaited the consultants phone call the next day. No one phoned. Today 24 November 2018, I was told by a consultant that they dont have stock of the Samsung A8 and that they have cancelled my application.

I am not happy at all, I was among the first to apply for the deal, I have an email confirmation with the date and time on it and theres no way others app**** before me. My reference number is (VODACOMDIREC- ********** ********** 81)

This seems to be a trend with Vodacom, they are all lies with their so called Black Friday deals and I am very disappointed. I actually wanted two of their contracts the Samsing A8 and Nokia 8 , and now I'll probably just go with MTN or another competitor.

0
Replies (3)
Vodacom
Vodacom's reply24 Nov 2018, 13:30
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply24 Nov 2018, 13:33
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised accordingly. Regards Consumer Website Team(SA)    
MK
Mohammed K's update24 Nov 2018, 19:07
Reviewer Update
We have discussed it and you gave me the exact same response about out of stock? How is that possible when I signed up just when the deal came live? How is that possible? Thats the question I want answered. But don't bother answering it, as I already know Vodacom will come up with another lame excuse