1 reviews | Active since May 2016

19 Jan 2023, 08:21

Black Friday Deal ****

I took a Black Friday Deal with Vodacom which they clam to be Uncapped LTE for R299 @10Mbps.

When I looked at the Deal, I thought Great!!!

Unfortunately, we do not have fibre here by us because we live in an area that is newly developed and were only recently put on the map.

So now with this "unbelievable" deal I thought can finally I can cancel my Dstv and subscribe to streaming services and by pure grace, save a buck or two, but whaaaaaaa!!!

Can you believe it? That didn't happen. The Vodacom service in terms of bandwidth is unusable.

It is so bad that my child cannot even watch a kiddies program on Youtube without it buffering and getting stuck. The Disney+ wont even load the Main Menu to select a program to watch, let alone connecting two devices to the WIFI.

I have done numerous speed tests only to find out that I am not receiving the promised 10Mbps speed as advertised.

I did not expect to get ********** like this. The service is literally unusable and I am paying for something I am not getting.

And Please!!! Don't blame Eskom, the speed is like this whether its Load Shedding or Not!

I believe that just because it was a Black Friday Deal and It was sold at a discounted rate, Vodacom is throttling the internet. Can You Ever?

Unbelievable!

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Replies (1)
Vodacom
Vodacom's reply19 Jan 2023, 14:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team