BLACK FRIDAY DEAL REQUESTS IGNORED

I am, together with my company, a contract holder with Vodacom.

During November I attempted to purchase a black Friday deal. The first attempt was to purchase an extra data bundle for my phone to be added on the contract (I kept getting an error). A number of attempts were made during the period with the same result.

Exasperated. I made a second attempt to purchase a new contract for a new data sim card. Promises that someone would call me never happened.

On 30 November, and out of desperation, I contacted VODACOM via Facebook. They said that my account shows a ***** status (never missed a payment, my business has approximately 14 lines with vodacom) and I must contact ***** disputes.

I did so, nobody has responded to date.

On 6 December I followed up again and spoke to a Betty, who created a new ticket for me. Nothing further was done and when I asked for an update on 3 January I was told the matter was still pending and I was advised that I should not be contacting ***** disputes as they have nothing to do with it.

Today, the ticket was closed.

At no point did anyone contact me. At no point was I phoned or email or SMS'd.

Absolutely pathetic service