1 reviews | Active since Nov 2018
BLACK FRIDAY DEAL NOT HONORED!!!
On black friday 2018 i order a samsung A8 phone for R99....THE order was successful and vodacom sent me an email with my reference number and the email stated that they will call me in 24 hours, if i do not receive the call i must call the call centre... i did not receive any calls from them....so i trying calling them from them on that friday and saturday and i could not get a hold of them....on monday after a long wait on the phone i finally got through...the agent at the call center told us they can not find us on the system and was very unhelpful....we could not understand why...we had proof of the reference number sent via email from vodacom....we phoned again and still they gave us the same story.....we then chatted to consultant online who then told us to email they admin department....we emailed and did not receive any reply......i am very disappointed with vodacom, they customer service is very bad and they are refusing to honor they deal....
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)