GM
Gontse M

1 reviews | Active since Dec 2014

05 Jan 2018, 12:48

Black Friday deal not delievered

Vodacom is a pathetic service provide that doesnt care about their customers. i bought a deal on black friday a Hauwei P10 lite and a P9 Lite, my deal was processed on the 30th November since they were telling me stories and i had to fight for the deal, i received an email notification below, and i was called the same day to confirm the delievery date.

From: VODACOM ********** Sent: Thursday, 30 November 2017 2:48 PM To: Gontse Masebe Subject: Vetting Application Notification

Dear Customer

Reference Number: ********** 9 This email serves as a notification of new contract application that has been submitted on ID number: #ID hidden#. Please take a moment to review your information that we have about your account and notify us if there are changes needed:

i made follow up through out December time and i was told that they are waiting delivery from Huawei, i mean the last time i made contact with them was on the 28th od Dec 2017 and i was told the same story.

Yesterday the on the 4th of Jan 2018 i contacted the dispatch team to change the delievery adress since im back from leave...........shock of my life, the deal is cancelled, i Immediately contacted the online department and they couldnt tell me why the deal was cancelled, i mean i was patiently waiting for dealivery for a full month the next thing the deal is cancelled with no explanation. im still shoched about the treatment received from vodacom, iyoooooo............

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Replies (2)
Vodacom
Vodacom's reply05 Jan 2018, 14:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jan 2018, 16:27
Official

Good Day Contse,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see sms sent to the number ***033.

Regards
RO