1 reviews | Active since Dec 2014
Black Friday deal not delievered
Vodacom is a pathetic service provide that doesnt care about their customers. i bought a deal on black friday a Hauwei P10 lite and a P9 Lite, my deal was processed on the 30th November since they were telling me stories and i had to fight for the deal, i received an email notification below, and i was called the same day to confirm the delievery date.
From: VODACOM ********** Sent: Thursday, 30 November 2017 2:48 PM To: Gontse Masebe Subject: Vetting Application Notification
Dear Customer
Reference Number: ********** 9 This email serves as a notification of new contract application that has been submitted on ID number: #ID hidden#. Please take a moment to review your information that we have about your account and notify us if there are changes needed:
i made follow up through out December time and i was told that they are waiting delivery from Huawei, i mean the last time i made contact with them was on the 28th od Dec 2017 and i was told the same story.
Yesterday the on the 4th of Jan 2018 i contacted the dispatch team to change the delievery adress since im back from leave...........shock of my life, the deal is cancelled, i Immediately contacted the online department and they couldnt tell me why the deal was cancelled, i mean i was patiently waiting for dealivery for a full month the next thing the deal is cancelled with no explanation. im still shoched about the treatment received from vodacom, iyoooooo............
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Contse,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see sms sent to the number ***033.
Regards
RO
Good Day Contse,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see sms sent to the number ***033.
Regards
RO
