Black friday deal hoax

I app**** online for a new contract on the Black Friday deals, after completing the application online I received confirmation via email that the application is being processed and I will be contacted shortly by a consultant. Upon no communication since Friday, I followed up on my application and I am told Vodacom cannot pick up my application and the deal cannot be offered to me now as it has expired already. I am very unhappy about this and I feel that the deal never existed but was just a Black Friday hoax. Please follow up.