AW
Anna W
1 reviews | Active since Dec 2017
01 Dec 2018, 15:23
Black Friday deal has not materialised!
I too, ordered the Nokia Sirocco Black Friday On-Line deal, and received a phone call Sat 24 Nov - My confirmation sms failed several times, but I received a follow-up sms that I would be contacted within 48 hours, Heard nothing. Tried calling, but as a new customer (without an existing vodacom number) , neither Customer Care, neither In-Store can assist me. I was given the "on-line" number - ********** 4 - tried calling them many times throughout the week - held on as long as 20min once!! - no answer, but a continuous request to "stay on the line after I have been serviced, to rate the service" - Seriously???? That's a couple of hours of my life wasted - so terribly disappointed.
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Replies (2)
Vodacom's replyOfficial
02 Dec 2018, 09:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2018, 09:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AW
Anna W's updateReviewer Update
05 Dec 2018, 15:56Dear Vodacom - Firstly, on your response on 2 Dec. I was promised a phone call, which never materialised - just like the phone!!! Now I receive the above patronising message, where you are trying to avoid delivery on your promised order. As stated in my message above, I DID receive confirmation of my order via phone call. The agent told me I would receive a sms, to which I should reply "1" to proceed. I rep**** "1" several times, which sms's I still have saved on my phone - however, these failed to send. I then, on Sunday 25th, received a further sms, stating that they had not received my confirmation via sms, and I would receive another call within 48hours. I received no such call. I tried to go in-store TWICE - on Sunday 25th in Sandton City, wherein they phoned the On-line dept for me, and I after verifying my order (using my ID number), I was told that I would receive said call in the week. I did not. On Sat 1 Dec, I went in-store in Northgate - they were unable to assist at all for on-line issues. I am totally frustrated!! Now backing out/reneging on your deal. You are, however, helping another complainant on this same deal, and have now offered delivery within 4-6 weeks ????? Why are you not treating us the same????
AW
Anna W's update05 Dec 2018, 15:56
Reviewer Update
Dear Vodacom - Firstly, on your response on 2 Dec. I was promised a phone call, which never materialised - just like the phone!!! Now I receive the above patronising message, where you are trying to avoid delivery on your promised order. As stated in my message above, I DID receive confirmation of my order via phone call. The agent told me I would receive a sms, to which I should reply "1" to proceed. I rep**** "1" several times, which sms's I still have saved on my phone - however, these failed to send. I then, on Sunday 25th, received a further sms, stating that they had not received my confirmation via sms, and I would receive another call within 48hours. I received no such call. I tried to go in-store TWICE - on Sunday 25th in Sandton City, wherein they phoned the On-line dept for me, and I after verifying my order (using my ID number), I was told that I would receive said call in the week. I did not. On Sat 1 Dec, I went in-store in Northgate - they were unable to assist at all for on-line issues. I am totally frustrated!! Now backing out/reneging on your deal. You are, however, helping another complainant on this same deal, and have now offered delivery within 4-6 weeks ????? Why are you not treating us the same????