Black Friday Deal Dissapointment

I App**** for the extremely great Huawei Deal (P10 Lite and P9Lite) I was on the website just after 8 did an online application and went through to a second screen congratulating me on my order, I also received an email with a Reference Number. At this stage there was still 60 odd deals available. After no contact I received a completely unacceptable generic response. (Email below)

Hi Tana Bishop, Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/22346 Kindly be advised all black Friday and Cyber Monday deals are discontinued and stocks is obsolete Regards, Lennon

On Mon, 4 Dec at 8:56 AM , Tana Bishop wrote: Good Morning That is an absolutely unacceptable response, when I app**** there was still deals available, surely the devices and deals were calculated before hand and the count down on the website was an indication of how many could be processed and once it was out of stock it was reflected on the website. Why was there a deal offered if you could not meet the quota? Regards TANA BISHOP

From: Vodacom Online Admin ********** Sent: 04 December 2017 08:53 AM To: Tana Bishop Subject: Re: BLACK FRIDAY | XCV1TL | FW: Vodacom New Deal Request Hi Tana Bishop, Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/22346 Kindly be advised all black Friday and Cyber Monday deals are discontinued and stocks is obsolete Regards, Lennon

On Mon, 4 Dec at 8:49 AM , Tana Bishop wrote: Good Day It has now been 9 days I am still waiting for feedback on the status of this? Regards TANA BISHOP From: Tana Bishop Sent: 30 November 2017 03:36 PM To: 'Vodacom Online Admin' ********** Subject: RE: BLACK FRIDAY | XCV1TL | FW: Vodacom New Deal Request Hi Lennon This is for a new contract. Regards

From: Vodacom Online Admin ********** Sent: 30 November 2017 09:42 AM To: Tana Bishop Subject: Re: BLACK FRIDAY | XCV1TL | FW: Vodacom New Deal Request Hi Tana Bishop, Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/22346 Kindly be advised is this for a new contract or upgrade Regards, Lennon

Hi Tana Bishop, Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/22346 Kindly be advised all black Friday and Cyber Monday deals are discontinued and stocks is obsolete

Regards, Lennon On Mon, 4 Dec at 8:49 AM , Tana Bishop wrote: Good Day It has now been 9 days I am still waiting for feedback on the status of this? Regards TANA BISHOP

From: Tana Bishop Sent: 30 November 2017 03:36 PM To: 'Vodacom Online Admin' ********** Subject: RE: BLACK FRIDAY | XCV1TL | FW: Vodacom New Deal Request Hi Lennon This is for a new contract. Regards From: Vodacom Online Admin ********** Sent: 30 November 2017 09:42 AM To: Tana Bishop Subject: Re: BLACK FRIDAY | XCV1TL | FW: Vodacom New Deal Request Hi Tana Bishop, Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/22346 Kindly be advised is this for a new contract or upgrade Regards, Lennon

On Tue, 28 Nov at 2:35 PM , Tana Bishop ********** wrote: Good Day It has been over 29 hours since I have sent this mail and 4 days and 6 hours since I received the initial email advising I will be contacted within 24 hours this means someone should have contacted me over 78 hours ago. I tried calling the number on the below email again this morning and was told by Nicolene that she can’t help because I sent an email to this address and I must just wait for someone to contact me because the Admin department does not communicate on phones. I have called 7 times in the last 2 days with a total time of 62mins on the phone 90% of this was on hold as I have only spoken to 3 people in total one advised to email this address, the next said I’m through to the wrong department and I must call this number again and the 3rd was unable to assist. Please could someone contact me urgently so that I can understand why 4 days later no one can give me any answers. Regards Tana Bishop

From: Tana Bishop Sent: 27 November 2017 09:02 AM To: ********** Subject: BLACK FRIDAY | XCV1TL | FW: Vodacom New Deal Request Good Day Please below email received on Friday after placing an order on the black Friday deal for the Huawei P10 Lite as well as the Huawei P9 Lite it was on a Smart XS (60 Mins and 350Mg Data) If I am not mistaken and the 2nd Phone was R55 a month Airtime with once off 20Gig Data. (R279 a month) I never received a call back and when I called on Saturday you were already closed. I called in this morning and was advised that my request was not even on the system and the deal is no longer valid. Please could someone urgently look into this for me because when I app**** there was still 60 odd deals available and I went through to a 2nd screen saying Congratulations on your order. Please could you call me on 061******* Kindest Regards From: Vodacom ********** Sent: 24 November 2017 08:26 AM To: Tana Bishop Subject: Vodacom New Deal Request Hello Tana, We have received your request for a new deal and your reference number is XCV1TL A Call Centre agent will contact you within 24 hours to complete your new deal request. If you don't hear from us within the next 24 hours, please call ********** 4, FREE from a Vodacom cellphone. The Vodacom Online team Vodacom ?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "