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MvdH
Marnitz van den Heever

1 reviews | Active since Jul 2013

29 Nov 2018, 13:06

Black Friday Deal Delay - Kept In the Dark

I app**** for a new contract online , the Samsung S8 Black Friday deal, on Saturday morning (24 November 2018). after going through the whole order process, I received an email and SMS with an application reference, stating that an agent will call me within 48 hours. It's now been long past 48 hours, however I do understand that there might be a big backlog due to influx of applications. Having that said, it feels like with everyone being kept in the dark with regards to the application status, the consumers are also getting ****** of other great Black Friday deals in the market with delayed process from Vodacom. This was my first experience interacting with Vodacom and I must say that I'm definitely not impressed at all.

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Replies (4)
Vodacom
Vodacom's reply29 Nov 2018, 14:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team    
MvdH
Marnitz van den Heever's update30 Nov 2018, 09:23
Reviewer Update
When I contacted the after sales department yesterday at 18h00, they advised that my Samsung S8 will arrive today. Now on Facebook messenger the agent is telling me it now it won't be delivered. I'm really surprised at how bad the operations are Vodacom, I really didn't expect this in a million years. Also note that no agent ever contacted me, I've been reaching out to Vodacom every time.
Vodacom
Vodacom's reply03 Dec 2018, 13:00
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records indicate that you were contacted and assisted. Regards Consumer Website Team 
MvdH
Marnitz van den Heever's update04 Dec 2018, 20:09
Reviewer Update
Well this was pretty generic response - well done! Nothing regarding this issue has been resolved, still waiting for device.