KM
Kesh M
1 reviews | Active since Nov 2021
29 Nov 2021, 11:03
Black Friday Deal
On black friday i placed an order at the vodabucks store through the my vodacom app, payment was made money was taken out of my account. I tried contacting vodacom since friday to find out whats going on with my order, this was my first time purchasing through the vodabucks store and i wanted to know when i can expect delivery and so on, i was abit concerned due to past bad experiences i have had with vodacom especially online purchases so i kept calling vodacom and chatting via social media platforms and one was of much help...not one person over at vodacom could provide me with contact details to get ahold of somone from the online department....anyone who has any dealing with the vodabucks store etc. All i was told was orders take up to ten working days. This morning i noticed my order which has been paid for was now cancelled and the most ********* part is vodacom had the exact same item on sale again shortly before i could notice my order was cancelled. I couldnt reorder it as i did not have the funds to do so because vodacom had already took it out of my account for the inital order.
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Replies (4)
Vodacom's replyOfficial
29 Nov 2021, 12:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2021, 12:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KM
Kesh M's updateReviewer Update
03 Dec 2021, 03:31Up until now we havent been contacted. Every time we try and purchase anything online with you guys things go wrong somehow and vodacom doesnt care. You guys do nothing to help customers. Years of support and over 6 contracts taken in the last 3 to 4 years and this is the service we get.
KM
Kesh M's update03 Dec 2021, 03:31
Reviewer Update
Up until now we havent been contacted. Every time we try and purchase anything online with you guys things go wrong somehow and vodacom doesnt care. You guys do nothing to help customers. Years of support and over 6 contracts taken in the last 3 to 4 years and this is the service we get.
KM
Kesh M's updateReviewer Update
03 Dec 2021, 20:49Yes that is correct. However as mentioned over and over again we didnt want a refund we wanted the item we placed an order and paid for. As explained we waited for black friday and from all the online stores available in south africa we decided to support you guys and see what good deals we can get and we did see something we liked and placed and order and when we contacted vodacom to find out the status of our orders the very next day and they couldnt provide us with any feed back and told us to just wait for delivery. The orders was placed on a friday and we called to find out the status on saturday and we also emailed you guys the same day. As i said we wasnt given details except we must wait for delivery however monday morning the order was cancelled and money refuneded. As i keep saying you guys we would like our ordered item and not the refund. If the call centre agents actually did there job and told us the status of our order on Saturday we wouldnt be in this situation right now. Vodacom failed to provide us with info on the order and then it was cancelled because of uninformed information yet we phoned you guys for the info on the order. So are you guys telling us theres nothing youll can do. Youll cant redo the order for me and i can make the payment as i initally did?
KM
Kesh M's update03 Dec 2021, 20:49
Reviewer Update
Yes that is correct. However as mentioned over and over again we didnt want a refund we wanted the item we placed an order and paid for. As explained we waited for black friday and from all the online stores available in south africa we decided to support you guys and see what good deals we can get and we did see something we liked and placed and order and when we contacted vodacom to find out the status of our orders the very next day and they couldnt provide us with any feed back and told us to just wait for delivery. The orders was placed on a friday and we called to find out the status on saturday and we also emailed you guys the same day. As i said we wasnt given details except we must wait for delivery however monday morning the order was cancelled and money refuneded. As i keep saying you guys we would like our ordered item and not the refund. If the call centre agents actually did there job and told us the status of our order on Saturday we wouldnt be in this situation right now. Vodacom failed to provide us with info on the order and then it was cancelled because of uninformed information yet we phoned you guys for the info on the order. So are you guys telling us theres nothing youll can do. Youll cant redo the order for me and i can make the payment as i initally did?
KM
Kesh M's updateReviewer Update
03 Dec 2021, 21:13Furthermore we spoke to someone directly from the vodabucks store and they told us they will see what they can do for us but making no promises and will let us know the very next day however they never called us back and this was monday, the day the order was cancelled.
KM
Kesh M's update03 Dec 2021, 21:13
Reviewer Update
Furthermore we spoke to someone directly from the vodabucks store and they told us they will see what they can do for us but making no promises and will let us know the very next day however they never called us back and this was monday, the day the order was cancelled.