IC
Ismail C

1 reviews | Active since Apr 2011

25 Nov 2016, 08:43

Black Friday Deal

<p>I was trying to upgrade my contract for the black friday deal and it told me that I do not qualify. I wanted the bundle with the Samsung S7 + Galaxy Tab 3 Lite 3G + Samsung 32'' LED TV but it did not allow me to continue. I was trying to put in my details to have someone call me regarding this and I was kicked off from the website. This is truly unacceptable from Vodacom as I have been a loyal customer for years on the network and there s no fine print regarding the deal. I am considering to change to another service provider should my problem not be dealt with. I am on a Smart S package and do not understand how I would not qualify for the bundle. I will also be publishing this in the media that Vodacom is a network that does not care for its loyal customers and the service that they provide is extremely terrible.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2016, 09:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,