NK
Nabeel K

1 reviews | Active since Jan 2018

17 Dec 2019, 15:52

BLACK FRIDAY "DEAL"

Vodacom is refusing to accept the T&C's placed on the 29th November 2019. "LIMITED STOCKS AVAILABLE" was not noted for the black Friday terms and conditions. On the 30th November we called Vodacom back to make them aware of our this problem and they acknowledged that the T&C's were as we read and also said that we were not the only customers that experienced this problem and that it will be noted and escalated and that we will received feedback in 14 working days. Today after calling them back with a very heated argument, they say that the T&C's did state limited stocks. We were told that that apply to any advert and that it is common sense. Highly disappointed with Vodacom considering I have been with Vodacom for almost 15 years. At this point I am not worried about the TV but rather the business ethics of Vodacom and how they treat clients. The one lady said we must get our lawyers and their lawyers to get call recordings for the 30 November 2019.

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Replies (1)
Vodacom
Vodacom's reply18 Dec 2019, 07:18
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team