Black Friday - Cyber Monday Deal unavailable

On Monday (27/11/2017) I app**** for an upgrade online and was told someone would contact me within 24hours.I was given a reference number (USMWO5) and waited patiently.

They didn''t call me. So I contacted vodacom online on the 29th and spoke to a nice gentleman who advised me that the deal is not showing up on his side and that i must contact ********** and explain my situation. I did so on that same day.

I got a call from admin on 30th telling me they are looking into it and will contact me shortly. I contacted Vodacom Online again today (04/12/2017) to explain that I'm still waiting or their response. They responded with an email saying they tried to contact me and left messages. i guess they used the wrong number because this is a lie. A follow up email stated that the deal is out of stock although the router shows in stock on the website!

The fact is someone was to lazy to follow up on this thing and I'm left with nothing to show but anger and disappointment. After I did all the following u work all they did was shrug and say "sorry, its not available". Thats really pathetic. I will not accept no for an answer. I app**** for this upgrade within the given time. The router still shows in stock online. Just activate the damn deal and give me what i asked for.

Here are my details: Number due for upgrade - ********** Deal i app**** for on Monday was: Hauwei R216-h Router + 30gb topup + 30gb nightowl (60gb total) for R399.