TM
Tebogo M
1 reviews | Active since Oct 2019
24 Feb 2021, 16:26
Black Friday Contract
Well I had ordered 2 phones on Black Friday and returned the one device because the 2nd one I had ordered was cheaper. At the beginning of February, 2 debit orders went off on my account.
I had queried the second debit order and I was advised that the account was a business account. The consultant from collections advised that the particular account was to be cancelled because I had returned the device.
On the same day, I spoke to a gentleman from the aftersales department and he had advised that he had escalated my query and would get back to me in 7 working days....
That was on the 2nd of February 2021 and I'm still waiting for feedback....
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Replies (2)
Vodacom's replyOfficial
25 Feb 2021, 07:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2021, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Feb 2021, 14:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided and the additional contract has been cancelled.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2021, 14:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided and the additional contract has been cancelled.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,