Black Friday bait and switch

I app**** for a black friday deal and received a notification via email about my application reference on black friday. Today is the 27th of November and no one has contacted me, so I decided to contact them.

I chatted in and the lazy sales person took her sweet time to respond to me. She even **** to me by telling me that the system was down; when another chat I had open said that they could contact me about the deal: " Hi Chandre. Welcome to Vodacom's Online Chat.

Chandre: This my reference number.

Chandre: 002L~3Q7K

Chandre: When will this be finalized?

Chandre: Application reference Number: ********** 2

Thabile, a Chat_Deals consultant, has joined the conversation.

Thabile: Thank you for your inquiry, Kindly pkease hold.

Thabile: Which email address did you sent your documents to?

Chandre: What email?

Chandre: What are you talking about?

Thabile: Did you send your documents?

Chandre: No. You can't tell by my questions that I don't know what you're talking about?

Chandre: Seriously?

Chandre: You did not request for me to send any documents.

Thabile: Your application is on pending status,. We no longer have the deal that you app**** for it was on a first come first serve basis.

Chandre: You did not reach out to me to finalize the deal. So you telling me I can no longer get the deal?

Chandre: Still waiting on a reaponse

Chandre: You're keeping our chat idle forlong periods.

Chandre: Do you plan on responding or do I have to take this onto another platform?

Thabile: The system is down, Kindly please hold.

Chandre: Your customer service is disgustingly bad. I will just escalate you.

Thabile: Kindly provide me with your contact number."

As you can see no greeting or apology. Talk about bad customer service.

On the 2nd chat I had I was then called by Nokwanda and informed that my application was pending and they need my documents. I sent my documents and I'm awaiting a response.

Notice how they provide me an application number and say that they no longer have stock.

This is "Bait & Switch" and is against Consumer Protection Act.

I want what I app**** for and I don't accept your excuse that it's not available.

This is your lax negligence that must be fixed.