Black Friday bad Services

Hello Vodacom had alot of deals running on Black friday which was the 24/11/2017 , I had requested the Special that was on J5 Prime R99 per month. My additonal contract was successful, I kept calling the call centre on ********** 4 to following but i was on hold for about 25min going forward,

Today i decided to call the call centre, and waited for about 20 mins , I spoke to a consultant, she told me , :The promotion is over.

I rep**** how can the promotion be over for a deal i took on Black Friday???? ..... Where is the service delivery from Vodacom... Knowing that this was placed on the friday... Dont they have records of the deals that was taken out????

This is very very poor service... I have been a Vodacom Customer for over 20years and the service seems to be deteriorating.

PS i had to place a Star... if i could it would have none.