Black Friday

To anyone in the relevant position at vodacom head office:

I app**** for a black Friday deal as advertised online on Friday 06 Nov at a Ballito vodacom4u store and was successful, upon being notified that particular store didn't have stock of the deal on hand I went to the Gateway mall store instead and opted to port my application from ballito store to them(at gateway) and then was declined and given the run around which eventually was handed over to the vodacom ***** department according to the store consultant because there were 2 profiles opens in my name by an *********** vodacom sales representative,

As a result of, I have since lost the deal by no way of my own cause or doing, and have not received any feedback since from the ***** department to change my red flag status.

Please assist with my query and I feel that vodacom should honor the deal after rectifying the above