WF
Werner Fraser-Vorstman
1 reviews | Active since Mar 2009
11 Dec 2025, 12:32
Black Friday ****
Put in a 2x black friday orders. one was delivered, one wasnt.
Now vodacom says they will not honour the one deal even though i have an order number for both.
Helpful (0)
Replies (9)0
Replies (9)
Vodacom's replyOfficial
11 Dec 2025, 12:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2025, 12:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WF
Werner Fraser-Vorstman's updateReviewer Update
11 Dec 2025, 12:53Yes please, contact me. I'm waiting.
As per Vodacom ICASA code of conduct, I expect this to resolved within 14 working days.
As per Vodacom ICASA code of conduct, I expect this to resolved within 14 working days.
WF
Werner Fraser-Vorstman's update11 Dec 2025, 12:53
Reviewer Update
Yes please, contact me. I'm waiting.
As per Vodacom ICASA code of conduct, I expect this to resolved within 14 working days.
As per Vodacom ICASA code of conduct, I expect this to resolved within 14 working days.
WF
Werner Fraser-Vorstman's updateReviewer Update
11 Dec 2025, 13:35I was contacted by a very nice lady on an email i found on the web. she told me that she can see there could have been a glitch.
however, the deal is no longer available. now u have to pay R40 more per month.
still feels like a S C A M
however, the deal is no longer available. now u have to pay R40 more per month.
still feels like a S C A M
WF
Werner Fraser-Vorstman's update11 Dec 2025, 13:35
Reviewer Update
I was contacted by a very nice lady on an email i found on the web. she told me that she can see there could have been a glitch.
however, the deal is no longer available. now u have to pay R40 more per month.
still feels like a S C A M
however, the deal is no longer available. now u have to pay R40 more per month.
still feels like a S C A M
WF
Werner Fraser-Vorstman's updateReviewer Update
12 Dec 2025, 10:49a team lead has now contacted me. it will now be escalated
WF
Werner Fraser-Vorstman's update12 Dec 2025, 10:49
Reviewer Update
a team lead has now contacted me. it will now be escalated
WF
Werner Fraser-Vorstman's updateReviewer Update
21 Dec 2025, 12:1010 days since logging this complaint. 6 days since last feedback. heard absolutely nothing for 5 work days. no feedback, and still vodacom did not honour the order.
Was basically forced to take a higher rate contract. will now cost me R1440 more over the run of the contract.
(that being said, it has been a week since I was forced to take the more expensive contract, when can I expect the phone?)
Was basically forced to take a higher rate contract. will now cost me R1440 more over the run of the contract.
(that being said, it has been a week since I was forced to take the more expensive contract, when can I expect the phone?)
WF
Werner Fraser-Vorstman's update21 Dec 2025, 12:10
Reviewer Update
10 days since logging this complaint. 6 days since last feedback. heard absolutely nothing for 5 work days. no feedback, and still vodacom did not honour the order.
Was basically forced to take a higher rate contract. will now cost me R1440 more over the run of the contract.
(that being said, it has been a week since I was forced to take the more expensive contract, when can I expect the phone?)
Was basically forced to take a higher rate contract. will now cost me R1440 more over the run of the contract.
(that being said, it has been a week since I was forced to take the more expensive contract, when can I expect the phone?)
WF
Werner Fraser-Vorstman's updateReviewer Update
31 Dec 2025, 05:5320 days since logging the complaint. 16 days no contact.
You only have till 06 Jan 2026 before I take this further
You only have till 06 Jan 2026 before I take this further
WF
Werner Fraser-Vorstman's update31 Dec 2025, 05:53
Reviewer Update
20 days since logging the complaint. 16 days no contact.
You only have till 06 Jan 2026 before I take this further
You only have till 06 Jan 2026 before I take this further
WF
Werner Fraser-Vorstman's updateReviewer Update
13 Jan 2026, 18:28Thank you for the order update, however, I'm still awaiting the reason as to why I was denied the black friday deal even though the order processed. I'll give you till Friday before I take this further.
WF
Werner Fraser-Vorstman's update13 Jan 2026, 18:28
Reviewer Update
Thank you for the order update, however, I'm still awaiting the reason as to why I was denied the black friday deal even though the order processed. I'll give you till Friday before I take this further.
WF
Werner Fraser-Vorstman's updateReviewer Update
23 Jan 2026, 18:50Still waiting... Useless S c a m m e r s
WF
Werner Fraser-Vorstman's update23 Jan 2026, 18:50
Reviewer Update
Still waiting... Useless S c a m m e r s
WF
Werner Fraser-Vorstman's updateReviewer Update
23 Jan 2026, 18:53Due to this being a S C a m. You have 48 hours until I escalate this to the ombudsman.
WF
Werner Fraser-Vorstman's update23 Jan 2026, 18:53
Reviewer Update
Due to this being a S C a m. You have 48 hours until I escalate this to the ombudsman.