vP
vevak P
1 reviews | Active since Jul 2014
27 Nov 2017, 12:26
black friday
good day, on 24/11/2017 "black Friday" vodacom ran a special , i went online at 4.00am and upgraded to one of the specials. i received a reference number '8KUZQD'. which stated that a consultant will call me. up till now i am still awaiting a response . this is extremely frustrating that your customer service is so poor.
please could i get a respond to this query
V Padayachee ********** 163
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Nov 2017, 13:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Nov 2017, 13:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Nov 2017, 07:25Good day,
Please be advised that Black Friday deals were only valid for 24 November 2017. Kindly contact our Upgrades Team with your reference number on ***4 to create a deal for you.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
Vodacom's reply28 Nov 2017, 07:25
Official
Good day,
Please be advised that Black Friday deals were only valid for 24 November 2017. Kindly contact our Upgrades Team with your reference number on ***4 to create a deal for you.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
vP
vevak P's updateReviewer Update
15 Dec 2017, 10:48good day
i have contacted them on numerous occasions concerning this , the last being yesterday, the consultant said he will look into the ref number and get back to me .
i am still awaithg a reply.
vodacom really doesnt care about customer care.
maybe its time for a change of service providers.
regards
vevak padayachee
********** 163
vP
vevak P's update15 Dec 2017, 10:48
Reviewer Update
good day
i have contacted them on numerous occasions concerning this , the last being yesterday, the consultant said he will look into the ref number and get back to me .
i am still awaithg a reply.
vodacom really doesnt care about customer care.
maybe its time for a change of service providers.
regards
vevak padayachee
********** 163