Black friday 2024 issue - URGENT!!!!

almost 4 months later and still N RESPONSE from them regarding my black friday 2024 issue.... to make matters worse I recently found out they locked me in a sim only contract telephonically.. I signed nothing and I kept asking the consultant . "this is not a new contract" ... so now on top the old issue STILL NOT sorted . I have a new one.... they keep saying they emailing me privately but there are no emails...I hv checked my spam as well.. CALL ME DIRECTLY !!!! sick of their BS...