BLACK BERRY REPAIRS

I HAVE JUST COME FROM VODACOM SHOP IN GREEN STONE [SHOP LO 093] TO HAVE MY BLACKBERRY N10 CHECK AS MY WHATS APP AND THE BLACKBERRY ID DID NOT WORKE AT ALL SHE THE TECK SED IT WILL COST ABOUT R 200 AS THEY MUST RELOAD IT .THEN I HAVE JUST TAKEN IT ELS WEAR AND IT TAKES 10MIN WITH NO CHARGE AT ALL WITH OUT RELOADING IT WE MUST SETTLE FOR THIS TYP OF SERVICE