Bitter services of Vodacom

It is with great grievance that I have to write this complaint again, because you have only succeeded to resolve my matter partially. I had a contract with Vodacom which expired/matured in December 2020, and I have subsequently requested a cancellation. It is apparently at Vodacom’s discretion to decide when to cancel and when to not cancel a contract seeing that this contract was still active until two months ago! I have reference numbers of numerous calls I have made to sort this out with Vodacom. Now my ITC record, which you claimed you will correct, has not been fixed all because I blocked your little R40 debit order that you keep debiting me for a cancelled contract. I demand that you rectify my credit bureau data from December up until May, or this matter WILL be referred to the Ombud. This is against the Consumer protection act and you have no right to tarnish my credit record!