KM
Kate M

1 reviews | Active since Jun 2011

06 Oct 2022, 11:38

Biting the hand that feed you.

I know they probably don't care but thry can be *****ing from thier customers like that. It's been more than a year now every time I recharge with 30 and buy 12 free munites then the rest of the airtime disappear. To make matters worse I bought airtime on the 04th and didn't buy any munites this time and only made two munites phone call to a vodacom number. Today I check my balance and as usual, my airtime is gone. And I know for certain I don't have any subscription cause I know they going to try that angle. Their useless call center managed to atleast confirm that. Every time I call Im routed to the machine that keeps asking me stupid questions with no help at all. It's madness if you ask me.

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2022, 12:07
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team